The Journey of a Startup

The journey of a startup from an idea to a full-blown company is always interesting to watch. The multitude of factors involved in this journey, ranging from the industry to the plan of execution and raising capital to exit strategy, explains why only 10% of startups make it through from one end to the other. It takes certain qualities in a founder and the team to successfully navigate through this treacherously rewarding odyssey, including antifragility, malleability, and the ability to hone a growth mindset. This is definitely not a viable avenue for everyone, but for those founders who can endure the highest of ups and the lowest of downs, the journey they go through is usually split into different stages. It helps to know which stage the founder is in so that appropriate goals are created and the right KPIs are used to benchmark against those goals.

Stage 1: Creating and Validating the Idea

All startups originate as an idea. That’s the easiest part of the whole journey. This idea, however, needs brutal and incessant nurturing; to make it come to life, it needs to be backed by enough research to significantly reduce any qualms that may come up. What this equates to is endless amounts of googling, asking your target user demographics the right questions, and analyzing the competition and industry (if either of those exist). Getting in touch with industry experts also helps here. Validating the idea is a critical step in ensuring that founders aren’t misguided in their thinking.

Stage 2: Bringing the Idea to Life

Once the idea is validated and there’s more than enough research behind it to suggest potential, it’s time to build the product or service. This is the first of many tests a founder will have to go through – how to translate the idea from fiction to reality. It is also at this stage (or the previous) where founders solidify their business model and mission and perhaps find another partner or group of people to work with. The product/service doesn’t have to be a complete and perfect solution, nor should it be. The goal here is to create a Minimum Viable Product, where enough of the product is created so that as much feedback from potential customers can be gained with as little effort as possible. If future plans include raising capital, most investors won’t even bother to schedule a meeting unless there’s a viable working solution at hand (and even then they’ll be reluctant due to lack of numbers). If a founder is running into trouble here, either due to shifting demands or patterns seen in customer feedback, this is also a great time to pivot the product or strategy to continue finding that product/market fit. It’s always better to shift early on to avoid going down a rabbit hole.

Stage 3: Gaining Traction and Feedback

At this point, a working MVP or refined product has been established. The next step is to start gaining customers. One mistake people start to make at this stage is prioritizing profits over people. That’s how a company goes down the drain. When the product is created, it’s likely that financial capital was used to make it happen, so startups usually begin in the red. That’s perfectly okay, as long as a long-term plan has been laid out on how to realize profits down the road. During this stage, growing the customer base should take precedent over growing profits. That isn’t to say that revenue should take a back seat, which it absolutely shouldn’t. But if teams are worrying more about how to get to green than about how to get to customers, there’s an issue. Teams here have two actions items: do whatever it takes to acquire customers and get as much feedback from those customers as possible. By acquiring feedback, teams get valuable data about how to refine the product to meet customer needs. Meeting their needs leads to higher traction and in turn a growing customer base, one that can continue to provide feedback. It’s a win-win cycle.

Stage 4: Continuing Growth and Refinement

Making it to this stage is a huge accomplishment. Product-market fit has been realized, the customer base is rapidly growing, and the product is drastically improving based on loads of feedback data. KPI benchmarks are surpassed quarter after quarter. But now is not the time to let up; in fact, startups need to press the gas even harder. If the industry the startup is in wasn’t aware of its presence before, it sure is now. The competition is heating up and is out to crush any momentum that was stolen from them. Startups need to continue doing what they’ve been doing, but at an even more aggressive pace. Find ways to drastically improve market share. This can include things like raising rounds of capital, hiring more people, or pushing out new products that differ from what’s currently in the market. Continue analyzing customer feedback and look for ways to streamline processes within the organization. Evaluate all KPIs and identify any gaps that the organization is blinded to. Any slight edge will go a long way.

Stage 5: Scaling and Expanding

This stage presents a lot of good problems most founders would love to have. How does one scale as quickly as possible and expand to new geographic areas of the world? How can the customer acquisition strategy costs be lower than it currently is? How can the business soak up more market share? By this time, generated revenue should be significantly higher than before, and the business should be hiring like crazy to fulfill the needs of a vast customer base. Growth is tracked against higher and more ambitious KPIs. Additional funding, if necessary, is given. It’s also at this point that the startup has graduated to being a grown-up company, although this can also happen in earlier stages as well.

Stage 6: Endgame

The final stage. This is what founders have been dreaming about from the start. The company is performing outstandingly with increasing revenue (and profits possibly) quarter over quarter. Here, several strategies are presented: 1) continue maturing as a private company, 2) IPO, or 3) be presented with a merger or acquisition offer. The time during which these options are presented varies from company to company, and usually the founder will have already thought about what to do for a while. The best decision comes down to how the company expects to perform down the road and how it aligns with the founder’s vision. Is there opportunity for further expansion? Would an acquisition help fuel additional growth? Will taking the company public introduce new obstacles to the laid out vision? This is by no means an easy stage to be in, as any of the choices will lead to drastically different paths for the company, but it’s a problem founders have dreamed about from the very beginning.

Although this is by no means a silver bullet for understanding the path a startup takes, it paints a clearer picture of the daunting yet exciting journey a founder takes to realize their visions. This journey also usually isn’t as straight of a shot as it has been laid out here. Often, startups need to pivot multiple times to realize their true potential. But if things go right and all the ducks are lined up in a row, it can be one rewarding journey.